All items are shipped by USPS standard shipping and are tracked and insured. For all orders within the United States, we charge a flat rate shipping of $5.50 per order. For International orders, we charge a flat rate shipping of $12 per order. We try our best to be as fast and efficient as possible! For stock items, you should receive your jewelry within 1-2 weeks. For custom orders, once we receive the hair in the mail, your jewelry will be shipped out to you within 2 weeks. We will email you once your order is in the mail, including tracking information, and you can expect your package within 5-7 business days. deTails Horsehair Jewelry is not responsible for any items lost in the mail.
Your satisfaction is our top priority! If you are unhappy with your order in any way, please contact us and we can do our best to improve the situation. Any items ordered from our Stock Collection can be returned within 14 days. You can either exchange your item for another of equal or lesser value or receive store credit in the amount you spent. However, there are no returns on custom orders.
All of our payments are only accepted through PayPal. This way all of your information is securely handled by PayPal. You do not have to have a PayPal account to checkout- you can simply checkout as a guest on their website.
WHOLESALE or OTHER INQUIRIES
We would love to hear from you! We are always interested in exploring new avenues.